Returns, Exchanges & Repairs

Return & Exchange Window

• Customers may request a return or exchange within 7 days of receiving their order.
• Requests made after this period may not be accepted.
• All return or exchange requests must be approved by our team before items are sent back.

Eligibility Requirements

To qualify for a return or exchange, the item must:

• Be unused and unworn
• Be in the same condition it was received
• Be returned in original packaging
• Include all tags, accessories, and proof of purchase

For hygiene and quality assurance reasons, items that show signs of wear, damage, or alteration may not be accepted.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Gift cards
• Customized or personalized jewelry
• Items marked Final Sale
• Items purchased during clearance promotions

Exchanges

We offer exchanges for eligible items within the 7-day return window.

Exchange conditions:

• If the new item is higher in value, the customer must pay the difference.
• If the new item is lower in value, the remaining balance will be issued as store credit.
• Store credit cannot be redeemed for cash refunds.

Items that have already been exchanged cannot be exchanged again.

Defective, Damaged, or Incorrect Items

If you receive an item that is:

• Defective
• Damaged
• Incorrect

Please contact us within 48 hours of delivery with your order number and clear photos of the issue. Once confirmed, we will arrange a replacement or exchange at no additional cost.

Return Shipping

Customers are responsible for return shipping costs, unless the item received was defective, damaged, or incorrect.

We recommend using a trackable shipping method, as Ethereal Meraki is not responsible for returns lost in transit.

All returned items must be securely packaged to prevent damage or tangling during shipment.

The return address will be provided after your return request is approved.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method used during purchase.
• Processing times may vary depending on your bank or payment provider.

Please note:

• Shipping costs are non-refundable
• Import duties and taxes are non-refundable
• Any bank or payment processing fees are not covered by Ethereal Meraki

Repairs

We offer repair services for our jewelry at any time.

Depending on the nature of the repair, a repair fee may apply. Customers are responsible for shipping costs related to repairs.

To request a repair, please contact sales@meraki.co.tz.

Late or Missing Refunds

If you have not received your refund:

• Check your bank account again.
• Contact your credit card company or bank as processing times may vary.
• If the issue persists, please contact us at sales@meraki.co.tz.